Refund policy

Return and Refund Policy

All YanitaBride veils are handmade to order with care and attention to detail.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, undamaged and returned in its original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.

Custom or personalized items cannot be returned, unless they arrive damaged, defective or there is an issue with the order.

Damaged or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective or incorrect, please contact us as soon as possible and include your order number and photos of the issue.

We will review the case and offer a replacement, return or refund if the issue is confirmed.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund is approved.

If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or payment provider to process the refund.

Order Cancellations

Because each veil is handmade to order, cancellations are only possible before production has started.

How to Request a Return, Refund or Cancellation

To request a return, refund or cancellation, please contact us through the contact form on our website or by email.

Email:
yanitabride@gmail.com